# Refund Policy

**Effective Date:** March 29, 2026

**Last Updated:** March 29, 2026

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## 1. Overview

Monetoli is committed to providing a fair and transparent refund process. This Refund Policy describes the conditions under which refunds are granted for Monetoli subscriptions.

All billing is processed by **LemonSqueezy LLC ("Lemon Squeezy")**, our Merchant of Record. This means that subscription charges appear on your bank statement from Lemon Squeezy, and refunds are credited back to your original payment method by Lemon Squeezy. For questions about a specific charge, please contact us at support@monetoli.com and we will coordinate with Lemon Squeezy on your behalf.

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## 2. 14-Day Money-Back Guarantee

Monetoli offers a **14-day money-back guarantee** on all new subscriptions and on each renewal — no questions asked.

- **Monthly plans:** 14 calendar days from the billing date of each monthly charge.
- **Annual plans:** 14 calendar days from the billing date of each annual charge (including renewals).

To request a refund, contact us at support@monetoli.com within the applicable 14-day window (see Section 5 for instructions). After the 14-day window has passed, charges are non-refundable.

**EU consumers:** This guarantee meets or exceeds your statutory 14-day right of withdrawal under Directive 2011/83/EU. You may exercise your right of withdrawal simply by contacting us using the process below — no special form or justification required.

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## 3. Service Discontinuation

If Monetoli discontinues the Service entirely before the end of your paid subscription period, you will receive a **pro-rata refund** for the unused portion of your subscription, calculated from the date of discontinuation to the end of your paid period. This refund will be processed automatically via Lemon Squeezy without any action required on your part.

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## 4. Non-Refundable Situations

Refunds will **not** be issued in the following circumstances:

- Requests made after the applicable 14-day refund window has expired
- Accounts that have been suspended or terminated due to a violation of our [Terms and Conditions](https://monetoli.com/terms)
- Requests involving fraudulent payment methods or chargebacks already initiated
- Upgrades or downgrades between subscription tiers mid-cycle (these take effect at the next billing date)

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## 5. How to Request a Refund

To request a refund, send an email to **support@monetoli.com** with the following information:

1. **Subject:** `Refund Request — [your account email address]`
2. Your registered account email address
3. The date of the charge you are requesting a refund for
4. A brief description of the reason (optional, but helps us improve the Service)

We will acknowledge your request within **2 business days** and aim to process eligible refunds within **5 business days**. Once approved, Lemon Squeezy will credit the refund to your original payment method within **5–10 business days**, depending on your card issuer or payment provider.

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## 6. Partial Refunds

We do not offer partial (pro-rata) refunds for cancellations within an active subscription period, except in the case of Service discontinuation (Section 3) or as required by applicable law. When you cancel your subscription:

- You retain full access to paid features until the end of your current billing period.
- No further charges will be made after the current billing period ends.
- No refund is issued for the remainder of the current billing period.

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## 7. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of following this refund process, your account may be suspended while the dispute is investigated. We encourage you to contact us first at support@monetoli.com — we are committed to resolving disputes fairly and promptly.

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## 8. Contact

For any refund-related questions, please reach out to:

**Monetoli Support**
Email: support@monetoli.com
Website: https://monetoli.com

We aim to respond to all refund enquiries within 2 business days.

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*This Refund Policy was last updated on March 29, 2026.*

*This policy does not limit any statutory rights you may have under applicable consumer protection law.*